Cookies Policy

What cookies are and why we use them

Cookies are small text files or similar technologies placed on your computer, phone, tablet or other device when you visit a website. They allow the site to recognise your device or remember information about your visit. A cookie may be used for one session only, or it may remain on your device until it expires or you delete it.

Cookies do different jobs. Some are needed for the site to operate securely. Others help us understand how people use the site, remember choices you have made, or support marketing activity. A cookie may contain a unique identifier, a limited amount of technical information, or a preference. Where information from a cookie is connected with your account or another identifier, it may be treated as personal data.

We use cookies to help you move between pages, keep you signed in during a session, protect account functions and operate the cashier. We may also use them to remember settings, understand which pages are useful, identify technical problems and make our site content more relevant. Cookies do not replace your account password, and you should never share your password or security details with anyone.

• To keep your account session active while you use account or cashier pages.
• To remember choices such as language, display settings or cookie preferences.
• To measure visits and identify pages or functions that are difficult to use.
• To help us understand whether marketing activity has brought visitors to the site.

The types of cookies we use

Our cookie notice groups cookies by purpose. The exact cookies in use may change as the site, its security measures and its functions develop. The categories below describe the main reasons a cookie may be used. Some cookies may be set by us, while others may be provided by a service provider acting on our behalf.

Strictly necessary cookies

These cookies are needed for core site functions and cannot normally be switched off through the cookie notice. They can help maintain a secure connection, keep your session active as you move between pages, remember that you have signed in, and protect account or cashier functions from misuse.

For example, a strictly necessary cookie may help the site recognise that requests are part of your current account session. It may also help us remember a security setting or direct you to the correct page after you submit an account form. These cookies are not used to build an advertising profile about you.

Performance and analytics cookies

These cookies help us understand how visitors use the site and whether its pages and functions work as intended. They can show us how many people visit a page, which areas are used most often, whether a page takes too long to load, and where technical errors occur.

For example, they may tell us that visitors leave a registration page before completing it, or that a cashier page is taking longer to load on a particular type of device. We use this information in an aggregated or otherwise limited form where possible, so that we can improve site performance and usability.

Functionality cookies

Functionality cookies remember choices and settings so that the site can provide a more consistent experience when you return. They are not usually essential to the basic operation of the site, but disabling them may mean that you need to set your preferences again during a later visit.

For example, a functionality cookie may remember your preferred language or a display preference. It may also remember that you have already selected a particular cookie setting, so the cookie notice does not ask you the same question every time you visit.

Marketing cookies

Marketing cookies may be used to measure marketing activity, understand how visitors reach the site, or make advertising and promotional content more relevant. They can help identify whether a visit followed a campaign and whether a person has already seen a particular message.

For example, a marketing cookie may record that you arrived after selecting an advertisement, or help limit how often the same promotional message is shown. These cookies are not required for you to use core account functions. If you do not allow them, you may still see marketing content, but it may be less tailored and we may have less information about how visitors find the site.

How to manage cookies

You can manage non-essential cookies through the cookie notice displayed on the site. The notice may allow you to accept all categories, reject non-essential categories, or choose categories individually. After you save your choice, the site will apply the setting to future activity as far as the relevant technology allows.

If the cookie notice is available again on a later visit, you can use it to change your choices. In some cases, you may need to clear existing cookies before a new setting takes full effect. Changing a setting does not necessarily remove cookies already stored on your device, so you may also need to use your browser controls.

Use your browser settings

Most browsers allow you to see which cookies are stored, delete individual cookies, remove all cookies, block cookies from particular sites, or block certain categories. The names and locations of these controls vary between browsers and devices. Look in your browser's privacy, security or site settings for the available options.

1. Open your browser's privacy or site settings.
2. Choose the option for cookies or stored website data.
3. Decide whether to allow, block, delete or limit cookies.
4. Close and reopen the browser or return to the site if the change does not apply immediately.

You can also use private browsing or similar settings for a particular session. These settings do not always block every cookie, and they may not remove cookies stored during an earlier visit. For accurate instructions, use the help information provided within your browser or device.

What happens if you block cookies

Blocking all cookies may prevent the site from working fully. Strictly necessary cookies support functions such as signing in, maintaining a secure session, using account pages and accessing the cashier. If those cookies are blocked, you may not be able to complete some actions or the site may repeatedly ask you to sign in.

Blocking performance and analytics cookies should not normally stop the main site functions, but it means we may have less information about faults, slow pages and how people use the site. Blocking functionality cookies may remove saved settings, so you may need to select them again each time you visit.

Blocking marketing cookies should not normally stop you from using your account. It may reduce our ability to measure marketing activity and may mean that promotional content is less relevant. You may still receive general messages where another lawful method or essential site function is involved.

Cookie settings do not replace account-level safer gambling controls. Deposit limits, time-outs and self-exclusion are managed through the relevant account or support process. If you have chosen self-exclusion, do not use cookie settings as a way to change or avoid that restriction.

Questions about this Cookies Policy

If you have a question about cookies, the choices shown in the cookie notice, or the way a cookie affects your use of the site, contact us at support@luckymecasino.co.uk. You can also speak to us through the live chat on the site.

When contacting us, tell us what you were trying to do, which device and browser you were using, and what happened. Do not send your password, full payment details, security codes or other confidential account information in a message. We may ask for limited details so that we can identify the technical issue and provide an appropriate answer.

We may update this Cookies Policy when our site, cookie categories or the way we use cookies changes. The current version will be shown on this page. If a change affects the choices available to you, we will provide information through the cookie notice or another suitable on-site message.