Privacy Policy

What personal data we collect

We collect personal data that is needed to provide your account, process your play and meet our legal and security responsibilities. The information we collect depends on how you use our site, the services you request and the checks that apply to your account.

Account and contact details

When you register or contact us, we may collect details such as your name, date of birth, address, email address, username and other account information. We may also record your preferences, account settings, communications with our support team and information you provide when you ask us to help with your account.

Identity and age information

We may ask for identity documents or other information to confirm your identity, age and eligibility to use our services. This can include information from documents you provide, details used to match those documents to your account and information obtained through identity and age verification checks. We may also keep records of the outcome of those checks.

Payments and transactions

We collect records of deposits, withdrawals, winnings, losses, payment methods, transaction amounts, transaction dates and the status of each transaction. Payment details may be handled by payment providers. We do not need to retain all payment information in the same form in which it was originally provided.

Device and usage data

When you use our site, we may collect technical and usage information, including your IP address, browser type, device type, operating system, language settings, login records, pages viewed, time spent on pages, navigation activity, errors and security events. We may also collect information about the source that brought you to our site and how you interact with our services.

Some of this information is collected through cookies and similar technologies. You can find more information in our Cookie Policy.

Why we use your personal data

We use personal data for clear and necessary purposes connected with operating your account and providing our services. We only use information where there is a lawful reason to do so and where the use is relevant to that purpose.

• To create, operate and maintain your account, including helping you log in and managing your account settings.
• To process deposits, withdrawals and other transactions, and to keep accurate financial records.
• To verify your age and identity, confirm that account information is accurate and protect the account from unauthorised use.
• To prevent and detect fraud, money laundering, attempted payment abuse, account sharing and other unlawful or harmful activity.
• To monitor the security, reliability and performance of our site, investigate technical problems and keep our systems safe.
• To provide customer support, respond to questions and maintain records of communications where they help us manage your account or meet our obligations.
• To meet legal, regulatory, tax, accounting and responsible gambling duties that apply to our services.
• To apply account controls and safer gambling measures, including deposit limits, time-outs and self-exclusion where you request them or where action is required.
• To send information about offers or services where you have opted in to receive those communications. You can change your marketing choices at any time.
• To protect our rights, enforce our terms and conditions, handle disputes and respond to lawful requests from public bodies.

We may use account and play information to identify patterns that require additional support or an account restriction. These measures are intended to help us meet our responsibilities and protect the integrity of our services. We support an 18+ only environment and may use your information to confirm that you meet the minimum age requirement.

Our legal bases under UK GDPR

UK GDPR requires us to have a lawful basis before we use your personal data. In plain words, this means we must be able to explain why the use is permitted. The basis can differ depending on the information, the purpose and the circumstances.

• Contract: We use information where it is needed to provide the services you request, operate your account, process transactions or take steps at your request before providing those services.
• Legal obligation: We use information where the law requires us to do so. This includes identity and age checks, records relating to transactions, prevention of financial crime and responding to lawful requests.
• Legitimate interests: We may use information where it is reasonably necessary for our legitimate interests, such as keeping accounts and systems secure, preventing fraud, improving site performance, handling disputes and protecting our business. We consider your rights and interests before relying on this basis.
• Consent: We use consent where the law requires it, such as for certain marketing communications or some optional cookies. Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that took place before you withdrew consent.

In some situations, we may use more than one legal basis for the same activity. For example, we may need to process account information to provide our services and also retain certain records because the law requires us to do so. If you do not provide information that is necessary for a legal or contractual purpose, we may be unable to open or maintain your account or complete a requested transaction.

We do not use personal data for purposes that are incompatible with the reason it was collected. If a new purpose is materially different, we will provide further information where required.

Who we share your data with

We share personal data only where there is a lawful reason and where sharing is necessary for the purpose described in this Privacy Policy. We take steps to ensure that organisations receiving information protect it and use it only for the agreed purpose.

• Payment providers, where needed to authorise, process, investigate or reconcile deposits and withdrawals.
• Identity-verification providers, where needed to confirm your age, identity and account information.
• Fraud-prevention and financial-crime prevention partners, where needed to identify suspicious activity, protect our services and meet our legal duties.
• Technology, hosting, security, customer support and other service providers that help us operate our site and account services.
• Professional advisers where they need information to provide legal, accounting, security or similar services.
• Regulators, law enforcement bodies and other public authorities where disclosure is required or permitted by law, or where it is necessary to protect our rights or the safety of others.

We do not sell your personal data. Where a service provider processes information for us, we set appropriate instructions and require suitable confidentiality and security measures. Some providers may process information outside the United Kingdom. Where this happens, we use safeguards required by applicable data protection law.

We may also share information if our business or services change, provided that the sharing is lawful and appropriate safeguards apply. We will not share more information than is reasonably needed for the relevant purpose.

How long we keep your data

We keep personal data for as long as your account is open and while it is needed to provide our services, support your account, manage disputes, protect our systems or meet our legal and regulatory responsibilities. After your account is closed, we retain relevant information for the period the law requires and for other legitimate purposes, such as establishing, exercising or defending legal claims.

The retention period depends on the type of information and why it was collected. Transaction records, identity and age verification records, communications, security records and other account information may therefore be kept for different periods. We do not keep personal data in an identifiable form for longer than necessary for the applicable purpose.

When information is no longer needed, we securely delete it, anonymise it or restrict access to it in accordance with our internal procedures. Closing your account does not automatically result in the immediate deletion of every record where we have a legal or legitimate reason to retain it.

Your rights and how to contact us

You have rights over your personal data under UK data protection law. These rights are subject to conditions and exceptions, so they may not apply in every situation. We will explain if a request cannot be completed or if an exemption applies.

• Access: You can ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: You can ask us to correct information that is inaccurate or complete information that is incomplete.
• Erasure: You can ask us to delete personal data in certain circumstances. This does not apply where we must keep information to meet a legal duty or for another permitted reason.
• Restriction: You can ask us to limit how we use your data in certain circumstances, for example while the accuracy of information is being established.
• Objection: You can object to processing based on legitimate interests and to direct marketing. We will stop the relevant use unless we have a compelling lawful reason to continue or another exception applies.
• Data portability: Where applicable, you can ask to receive certain information in a structured, commonly used and machine-readable format or ask us to send it to another organisation.
• Withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.

To use your rights, write to support@luckymecasino.co.uk. Please include enough information for us to identify your account and understand your request. We may ask for additional information to confirm your identity before releasing or changing personal data. This is a security measure designed to protect your account.

You can also contact us through the live chat on the site. We will handle your request within the time required by applicable law and will tell you if we need more information or if an extension is permitted. You will not normally have to pay a fee, although we may charge a reasonable fee or refuse a request that is clearly unfounded or excessive.

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office. Making a complaint does not affect any other rights or remedies available to you.

Cookies

We use cookies and similar technologies to keep the site working, remember selected settings, support security, understand usage and, where permitted, provide relevant communications. Some cookies are necessary, while others are optional. You can manage available choices through the cookie controls provided on the site. For more information about the types of cookies we use and how they work, please read our Cookie Policy.