Responsible Gambling

Our commitment to safer gambling

We want your account to be used safely and responsibly. Gambling involves the risk of losing money, so only gamble with money you can afford to lose after paying for essentials such as rent, bills, food and travel. Do not treat gambling as an income, an investment or a way to recover financial losses.

Before you play, decide how much money and time you are comfortable spending. Set a budget and keep to it. A budget should be based on your personal circumstances and should not include borrowed money, credit intended for other purposes or money needed by your household.

• 18+ only: You must be at least 18 years old to use our gambling services.
• Never gamble when you are upset, under the influence of alcohol or drugs, or trying to escape from problems.
• Never chase losses by increasing your stakes or spending more than you planned.
• Take regular breaks and keep track of how long you have been playing.
• Use the controls in your account before gambling if you want to set a clear spending or time boundary.

The tools in your account

Your account includes controls designed to help you manage your gambling. Choose settings that match your budget and routine rather than waiting until you feel that gambling is becoming difficult to control.

Available controls

• Deposit limits: Set the maximum amount you can deposit over the periods shown in your account. This can help you stay within a planned gambling budget.
• Loss limits: Set a maximum loss amount for the period available in your account. A loss limit can help prevent you from spending more after an unsuccessful session.
• Session limits: Set a maximum amount of time for a gambling session. When the limit is reached, you will be prevented from continuing until the relevant period has ended.
• Time-outs: Take a temporary break from gambling. During a time-out, access to gambling may be restricted for the period you select, as explained when you activate it.
• Self-exclusion: Close your gambling access for a longer period because you need a firm break. Do not try to open another account or use another person's account during self-exclusion.
• Reality checks: Receive reminders about the time you have spent playing, so you can pause and decide whether you want to continue.

How to switch on a control

1. Sign in and open the responsible gambling, account or cashier controls shown in your account.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out or self-exclusion.
3. Select the amount or period available to you and read the information displayed before confirming.
4. Save the setting and check that the confirmation or status shown in your account matches your choice.

Some changes may have an immediate effect, while other changes may be subject to safeguards or a waiting period. The effect of your chosen setting will be explained on screen. A reduction should not be delayed because you need the protection now. If you cannot find a control or need help using it, contact support@luckymecasino.co.uk or use live chat. Until the setting is active, do not rely on it as a reason to continue gambling.

Signs that gambling may be causing a problem

Problem gambling can affect anyone. It may develop gradually, and you may notice changes in your behaviour before anyone else does. Consider whether any of the following statements apply to you:

• You spend more money or time gambling than you intended.
• You try to win back money you have lost by gambling again.
• You borrow money, sell belongings or use money set aside for bills to gamble.
• You hide your gambling or give an untrue explanation for money or time spent.
• You feel worried, guilty, restless or irritable when you try to stop.
• You have tried to cut down but have not been able to keep to your plan.
• Gambling affects your sleep, work, studies, relationships or responsibilities.
• You gamble to cope with stress, loneliness, anxiety or low mood.

If one or more of these signs feels familiar, stop gambling and use a time-out or self-exclusion. Do not try to manage the situation by chasing losses. Speak to someone you trust and contact a specialist support organisation for confidential guidance.

Where to get help

You do not need to wait for a crisis before asking for help. Specialist organisations can support people who gamble, as well as family members, friends and anyone affected by another person's gambling.

• GambleAware provides information, advice and support for people affected by gambling harms, and can help you understand the next steps.
• GamCare offers confidential information, advice and support for people who are worried about their gambling or someone else's gambling.
• GamStop is a free self-exclusion service that can help you block access to participating online gambling services for the period you choose.
• The National Gambling Helpline provides confidential guidance and support for people experiencing gambling-related harm, including help with finding further assistance.

You can also contact us at support@luckymecasino.co.uk or through the live chat on our site. We can explain the controls available on your account and help you request a time-out or self-exclusion. We cannot provide medical, financial or counselling advice, so please contact a specialist organisation for that support.

Protecting minors

Our services are for people aged 18 and over. We use age and identity verification checks to help prevent underage gambling. We may ask for information or documents before allowing an account to be used, and access may be restricted while checks are completed.

You must not allow anyone under 18 to use your account, and you must keep your sign-in details private. Do not leave an account open on a shared device or allow another person to use a saved password, payment method or session.

Steps parents and guardians can take

• Use parental control software on computers, tablets and mobile devices used by children.
• Set a device password and keep your gambling account password separate from other passwords.
• Do not save payment details or leave gambling pages open on a shared device.
• Check the privacy and access settings on devices, browsers and home networks.
• Explain that gambling services are restricted to adults and that an account must never be shared.

Parental controls can reduce access but cannot guarantee that every gambling site or application will be blocked. They should be used alongside supervision, secure account details and age-appropriate conversations. If you believe a minor has accessed your account, contact us immediately through support@luckymecasino.co.uk or live chat.