Luckyme Casino Withdrawal: Request Your Payout in Pounds

How to request a withdrawal from your account

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You can request a withdrawal once your play has finished and there are no active bonuses on the account. First, make sure any game session is closed. Then prepare the documents we may need, especially if your account has not completed identity verification.

1. Finish your current play

   A withdrawal requires no ongoing game sessions. Close any games before you begin the request.

2. Check for an active bonus

   An active bonus must be cancelled before a withdrawal is processed. The bonus balance, including winnings gained with it, is cancelled at the same time.

3. Upload your documents

   Use Upload documents in your personal area for identity, address, payment ownership and source-of-funds documents. Files sent by another route are not accepted.

4. Choose the available withdrawal route

   Open the cashier and select the withdrawal option shown for your account. Bank transfer is used when it is the only method displayed.

5. Complete the request

   Enter the amount shown in pounds, follow the cashier instructions and respond to any further verification request before approval.

Which payment methods can carry your funds

Your UK account uses pounds sterling. We accept Visa, Mastercard, PayPal, Apple Pay, Trustly Pay, Skrill, Payz and MobilePay for deposits, while the withdrawal route available to you is the one displayed in the cashier.

A payment processor can take up to three working days to complete a transaction. This processing time can apply to some payment processors, so keep that in mind when checking the progress of a payment.

There is no win limit on the account. Your available balance can still be affected by an active bonus, a required identity check or a temporary responsible gambling and anti-money laundering restriction.

Which documents are needed before approval

We may request verification while you are a customer, when certain limits are reached or before a withdrawal is approved. The checks confirm who you are, where you live, who owns the payment method and where the gambling funds came from.

• Proof of identity, such as an official ID card for age verification.
• Proof of your registered address.
• Proof that you own the specified deposit method.
• Proof of the source of funds used for gambling.

Send every requested document through Upload documents in the personal area. Documents sent through another channel are not accepted, so use the account upload facility for each file. We may ask for further information if a document does not complete the check.

Proof of age can be requested at any point during the life of your account. You must be 18 or over to play, and the same identity information may be needed again if a later check requires it.

What happens when an active bonus is on your account

A withdrawal requires no active bonus. If a bonus is still active, it must be cancelled before the withdrawal is processed. The entire bonus balance, including winnings accrued with that bonus, is cancelled when you do this.

• Bonus cancellation is irreversible.
• Any bonus balance and related winnings are removed when the bonus is cancelled for withdrawal.
• If a cancelled bonus is reinstated later, it returns with its full wagering conditions.
• A prior deposit and risking your own money are required before funds connected to a bonus, free spins or golden chips can be withdrawn.

Check the account balance before submitting your request. If the balance includes funds connected to an active reward, cancelling that reward changes the amount available for withdrawal. This rule applies even when wagering has already been completed, unless the promotion has its own terms.

Why a withdrawal may be paused during account checks

Deposits, withdrawals and play may be suspended while we complete anti-money laundering or responsible gambling checks. These checks can consider your identity, personal history, occupation, financial status, source of funds and gaming activity.

Where a restriction is applied, deposited funds still available on the account are made available for withdrawal and returned to you. This includes funds deposited to currently active bonuses. The restriction can also affect play while the relevant checks are taking place.

If you need help with an account issue or a withdrawal check, customer support is available 24 hours a day, seven days a week. Live chat is available in English, and telephone support is also available. Telephone calls are recorded.

How we protect your withdrawal and account details

All account transactions, including deposits and withdrawals, use 128-bit SSL data encryption. We keep your personal data confidential and do not pass it to third parties. Identity verification helps protect the account before funds are released.

• Keep your account password secure and never share the account.
• Use only the Upload documents function in your personal area for verification files.
• Check that your name and address details match the documents you provide.
• Respond to requests about payment ownership or source of funds as soon as you can.
• Remember that the account is for players aged 18 and over.

Responsible gambling controls include daily deposit limits, time alerts, restricted-access periods, player restrictions, self-exclusion and full account closure. These tools are available to help you control access and spending alongside the checks applied to withdrawals.